23.11.09

Screaming and pounding on my keyboard


Is it me, or is HQ Hair’s new website intensely annoying? After I got over the disappointment of loosing my extensive wish list in the re-design, I consoled myself with buying some Nars eyeliner, using the discount they were offering to celebrate the launch of the new site. Now, nearly a month later, I still have not received my order.
I was HQ Hair’s biggest fan, but now I can’t even bring myself to try to re-populate my wish list. They’ve got some nice new features, like the introduction of filters that allow you to browse their product offering based on skin type, or the type of product you want. For example, I was looking for an exfoliating face wash, and the site allowed me to filter based on how often I wanted to use it (daily versus weekly) and then my skin type (dry versus combination). Yay! But then when I found my perfect item, I tried to add it to my wish list, and the site asked me to log in even though I was logged in already. And then when I entered my email address and password, it wouldn’t log me in! This is twice now I’ve been on the site and given up due to frustration.
So I have a message for HQ Hair: online shopping should be more convenient than going to the stores. It shouldn’t be rage inducing!

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